Terms of Service

Operator and contact

The service is supplied by [FULL LEGAL NAME REQUIRED], an individual operating under the commercial name “Veyra Labs” as an unregistered activity (działalność nierejestrowana) in Poland. This activity is not a separate legal entity and is not entered in CEIDG.

Service provider

[FULL LEGAL NAME REQUIRED]

Service address

[POSTAL ADDRESS REQUIRED]

Legal contact

legal@cortexinsider.pl

Website

cortexinsider.pl

Eligibility and acceptance

You must be at least 18 and legally able to enter a contract. If you use the service for an organization, you confirm that you have authority to bind it. The service is designed primarily for businesses, agencies and professional marketing teams.

You accept these Terms when you create an account, submit a project, start a paid subscription or otherwise use the service after being shown them. Mandatory consumer protections remain applicable where you legally qualify as a consumer.

Accounts and workspace security

• Provide accurate information and keep it current.
• Use a strong, unique password and protect account access.
• Do not share credentials or let unauthorized people use the workspace.
• Notify us promptly if you suspect unauthorized access.

You are responsible for activity performed through your account unless it results from a security failure attributable to Veyra Labs. We may require email confirmation, identity verification or additional security checks before sensitive actions.

Orders, subscriptions and project scope

The selected plan defines the included monthly production capacity. Each submitted project remains subject to a feasibility and scope review. Video length, number of markets, source quality, visible text replacements, licensing requirements and unusual formats may require a separate quote or written scope change.

Production starts after required payment, receipt of usable materials and written confirmation of scope. Dashboard estimates are operational targets rather than guaranteed deadlines unless a signed order expressly states otherwise.

Customer materials and required permissions

You retain ownership of materials you provide. You grant Veyra Labs and necessary production providers a limited, worldwide license to host, copy, translate, modify, synchronize, render and deliver those materials solely to perform the order, secure the service and comply with law.

You confirm that:

• you have rights to all videos, audio, music, fonts, trademarks, scripts and product footage supplied;
• you hold required permissions for every person's voice, likeness, testimonial and performance;
• product, pricing, health, environmental and performance claims are accurate and legally supportable;
• the requested use will not infringe intellectual-property, privacy, publicity or consumer-protection rights;
• the materials do not contain malware, unlawful content or data you are not authorized to disclose.

Human-reviewed, AI-assisted production

Veyra Labs combines manual creative work with third-party tools that may assist with transcription, translation, voice generation, lip synchronization, subtitles, image or video editing. Human review reduces errors but cannot eliminate them. You must review names, claims, prices, pronunciation, cultural meaning and legal disclosures before publishing a deliverable.

Synthetic or cloned voices are used only where the necessary permissions exist. We may reject an instruction that creates a deceptive impersonation, violates platform rules or presents an unacceptable legal or safety risk.

Prices, payment and auto-renewal

Prices are shown in US dollars unless the checkout states otherwise. Taxes, duties and payment-provider conversion charges may be added where applicable. Payments are processed by Stripe; Veyra Labs does not receive full card details.

Pilot, Growth and Scale are monthly subscriptions. Unless cancelled, a subscription renews automatically at the start of each billing period using the saved payment method. You authorize recurring charges for the selected plan and approved additions. Cancellation stops the next renewal and normally takes effect at the end of the current paid period. Unused monthly capacity does not roll over unless a written order says so.

We may change future subscription prices with reasonable advance notice. A failed payment may pause new production or workspace access. Fees already earned for completed work, reserved production capacity or non-recoverable third-party costs are not refundable except where required by law or expressly agreed.

Consumers and withdrawal rights

Although Veyra Labs is intended for professional use, an EEA consumer entering a distance contract may generally have 14 days to withdraw. If you expressly request service to begin during that period, you may owe a proportionate amount for work supplied before withdrawal. Rights may differ for fully performed services or digital content where the law's consent and acknowledgement requirements have been met.

To exercise a statutory right, email legal@cortexinsider.pl with your name, account email, order and an unambiguous statement that you withdraw. Nothing in these Terms limits rights that cannot legally be waived. Before enabling B2C checkout, the purchase flow must collect any legally required request for early performance and withdrawal acknowledgement separately.

Delivery, acceptance and revisions

Deliverables are made available through the workspace or another agreed secure channel. Review them promptly and report specific defects or revision requests within 10 days, or within another period stated in the order. Included revisions cover reasonable changes within the approved brief; a new language, concept, source cut, offer or direction may require additional fees.

Delivery dates move when source files, feedback, approvals or required information are delayed. Platform re-encoding, policy review and campaign approval remain the customer's responsibility.

Intellectual property and final deliverables

After full payment, you receive the commercial usage rights stated in the applicable order to accepted final deliverables. Your pre-existing materials remain yours. Veyra Labs retains its pre-existing methods, templates, workflows, know-how, software and generic production components.

Drafts, rejected concepts, internal notes and editable production files are not included unless expressly listed. Third-party music, fonts, stock assets, voices, models and software remain subject to their own licenses. We will not publicly use customer work as a case study without permission.

Confidentiality and personal data

Each party will protect non-public information received from the other and use it only for the relationship, except where disclosure is required by law or to bound service providers. This duty does not cover information that is public without breach, independently developed or lawfully received without restriction.

Account and relationship data is handled under the Privacy Policy. When Veyra Labs processes personal data contained in customer creatives on the customer's instructions, the parties will enter an appropriate data processing agreement where required.

Acceptable use

You must not use Veyra Labs to:

• violate law, sanctions, advertising rules or another person's rights;
• create fraud, harassment, hate, sexual exploitation, deceptive impersonation or dangerous content;
• upload malware, probe security, bypass access controls or overload the service;
• reverse engineer the platform except where applicable law expressly permits it;
• resell account access or falsely imply endorsement by Veyra Labs or a production provider.

Service standards and disclaimers

We will perform services with reasonable professional care and work to correct verified defects within the agreed revision scope. Except for express commitments and rights that cannot be excluded, the service is provided without implied guarantees of uninterrupted availability, perfect translation, platform acceptance, regulatory approval or specific advertising performance.

Preview and AI-generated output may contain errors or artifacts. Final publication remains subject to customer approval and, where appropriate, review by local legal, linguistic or advertising specialists.

Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential losses, lost profit, lost advertising opportunity or loss of data that could reasonably have been backed up. For business customers, Veyra Labs' aggregate liability arising from an order is limited to fees paid for that order during the six months before the event giving rise to the claim.

These limits do not apply where liability cannot legally be limited, including for intentional misconduct, or to mandatory consumer rights. A business customer is responsible for third-party claims caused by materials or instructions that breach Section 5, except to the extent caused by Veyra Labs.

Suspension and termination

You may cancel a subscription through the available billing controls or by contacting us. Either party may terminate a project for a material breach not cured within a reasonable period after notice. We may suspend access immediately for security risk, unlawful use, non-payment or conduct likely to harm users, providers or the service.

On termination, amounts already due remain payable. Licenses granted for paid final deliverables survive. Customer files will be available or deleted according to the order and Privacy Policy, subject to legal retention duties.

Governing law, disputes and changes

These Terms are governed by Polish law. Business disputes will be submitted to the competent courts in Poland unless a written order provides otherwise. Consumers keep the protection of mandatory law and access to courts that cannot be displaced by this clause.

Before filing a claim, contact legal@cortexinsider.pl so the parties can attempt a practical resolution. We may update these Terms for legal, security or product changes. Material changes affecting an active subscription will be notified in advance where reasonably possible; continued use after the effective date constitutes acceptance only to the extent permitted by law.